Terms of Service

About Our Service

Senior Care Connect is a marketplace that connects families seeking senior care with qualified caregivers through short video consultations. We charge families $20 per 10-minute call. Caregivers receive $5 for each completed consultation. Our services are currently available in San Mateo County, California.

For Families

By using our platform as a family member, you agree to:

• Provide accurate and complete information about your care needs
• Treat caregivers with respect during all interactions
• Make timely payments for booked calls
• Conduct your own independent background checks on caregivers before hiring

For Caregivers

By using our platform as a caregiver, you agree to:

• Provide truthful and accurate information about your qualifications and experience
• Maintain current certifications relevant to your listed skills
• Attend scheduled calls professionally and punctually
• Not misrepresent your skills, experience, or availability

Independent Contractors

Caregivers on our platform are independent contractors, not employees of Senior Care Connect. Families and caregivers negotiate all care arrangements — including rates, schedules, and scope of care — directly and independently outside of our platform.

Background Checks

Senior Care Connect reviews caregiver profiles before approval, but we do not conduct comprehensive background checks. Families are solely responsible for verifying caregiver qualifications and conducting any background checks they deem necessary before entering into a care arrangement.

Disclaimer of Warranties

Our platform is provided "AS IS" without warranties of any kind. We make no representations or warranties regarding caregiver qualifications, care quality, or the outcome of any care arrangement made through our platform.

Limitation of Liability

Senior Care Connect shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform or any care arrangements made through it.

Account Termination

We reserve the right to suspend or terminate any account at our discretion if we determine that a user has violated these Terms of Service or engaged in conduct harmful to our community.

Contact Us

If you have questions about these Terms, please reach out via our contact page.